Services & Support
Laser Equipment Support & Service
Phone, remote, and on-site support for your lasers. Supporting many machines that are over 20 years old. Parts ship from our Canadian warehouses.
Support Options
We support Epilog, Kern and Tykma lasers wherever you bought them. Start with a call: remote troubleshooting fixes most problems faster than a visit.
Phone & Remote Support
Call or email our technical team. Software problems, material settings, alignment and firmware questions are usually solved remotely, faster than a service call.
Mon–Fri, 8 a.m. to 5 p.m. Pacific
Call 1-800-734-5894 →Support Portal
Submit service tickets, check your service history, find documentation and message our technical team through the customer portal.
Available 24/7
Open Portal →On-Site Service
When the machine needs hands-on work, we send a technician. We do on-site support across Canada. Sign up at the support portal to get an alert when a technician is in your area.
Across Canada
Request a Visit →Depot Repair
For smaller machines and components, depot repair can cost less. Ship the machine or part to our Delta, BC facility and we'll diagnose, repair and return it.
Delta, BC facility
Get a Quote →Systems We Support
We service the brands we sell, including machines bought elsewhere and older models.
Epilog Laser Systems
Models Supported
- Fusion Pro 24, 36 and 48
- Fusion Ascent 12, 24 and 36
- Fusion Galvo G100
- Fusion Edge and Fusion Maker
- Older models: Zing, Helix, Mini, Fusion M2, FiberMark
Common Service Work
Laser tube replacement, lens and mirror cleaning/alignment, belt and bearing replacement, cooling system service, software and firmware support.
Kern Laser Systems
Models Supported
- OptiFlex CO₂ (beds 52″×50″ to 86″×144″)
- LaserCELL and FiberCELL
- EcoFlex, Micro and Kern Studio
Common Service Work
Optical alignment and calibration, drive system maintenance, RF tube and CO₂ tube service. Application support too: workflow planning, fixtures and jigs, and getting your parts running on the machine.
Tykma Electrox
Models Supported
- Fiber and MOPA marking systems
- UV and CO₂ marking systems
- Enclosed workstations and integration heads
Common Service Work
Galvo head calibration, field lens cleaning and replacement, fiber source inspection and service.
Preventive Maintenance
Clean optics, tight belts and a working exhaust keep engraving quality consistent and catch small problems before they stop production.
Most shops do well with a yearly maintenance visit. Machines running long production days may need one every six months. We'll recommend a schedule based on your hours and materials.
A maintenance visit includes:
- Cleaning of lenses, mirrors and the beam path
- Alignment check and calibration
- Drive system inspection (belts, rails, bearings)
- Cooling system check (water-cooled systems)
- Exhaust and filtration check
- Firmware and software updates
- Test engravings to confirm output quality
- Written service report
Training & Setup Support
Training is included with every new laser. Your quote spells out the details. We also help you prepare your site and get the machine running.
Setup support
- Site prep checklist: power, venting, floor space and door widths
- Delivery coordination across Canada
- Help connecting the fume extraction
- Driver and software installation on your computer
- First test jobs and a focus check
On-site support is available across Canada. Sign up at the support portal to get an alert when a technician is in your area. Large-format and industrial systems are planned with you individually.
Operator training
- Machine controls and safety features
- Sending jobs from CorelDRAW, Illustrator or your design software
- Finding, testing and saving material settings
- Focus, positioning and the camera
- Routine cleaning and care
Training is included with your laser, and your quote spells out the details. Bring your own materials and real jobs. Extra sessions for new staff can be booked.
Genuine Parts, Canadian Stock
We stock genuine replacement parts and consumables for the machines we service. Most common parts ship from our Canadian warehouses.
Order Parts & SuppliesFocus Lenses
All focal lengths for Epilog CO₂ systems
Beam Path Mirrors
For CO₂ laser systems
FiltraBox Filters
Replacement filter cartridges
Laser Tubes
Sealed CO₂ tubes for Epilog systems (order basis)
Belts & Bearings
Drive system components
CerMark
Marking compound for CO₂ laser marks on bare metal
Common Questions
My laser isn't cutting all the way through. What should I check?
The usual causes are a dirty lens, focus set at the wrong height, a weak laser tube, or speed and power settings that don't suit the material thickness. Clean the focus lens and check focus first. If that doesn't fix it, call us and we'll walk you through a diagnosis.
How long is the warranty on Epilog laser systems?
New Epilog systems include a two-year warranty on parts and labour. Warranty terms on used/pre-owned equipment vary. Contact us for details on specific machines.
Can you service a laser I didn't buy from you?
Yes. We service Epilog, Kern, and Tykma systems regardless of where they were purchased. Contact us with your machine model and a description of the issue.
Do you service older/discontinued laser models?
In most cases, yes. Parts availability may be limited for very old systems, but we'll let you know before committing to a repair if parts are unavailable or excessively expensive.
How quickly can I get a service technician on-site?
We do on-site support across Canada. Sign up at the support portal to get an alert when a technician is in your area. For the Lower Mainland and Greater Toronto Area, we typically schedule within 1–2 weeks for non-emergency service. Emergency visits for critical production situations are accommodated when possible. Call us directly.
Do you offer remote support for software and settings questions?
Yes. Most software, settings and workflow questions are solved by phone or video call without a service visit. It's usually the fastest and cheapest option.
What does preventive maintenance include?
Cleaning of the optics and beam path, an alignment and calibration check, inspection of belts, rails and bearings, a cooling check on water-cooled systems, an exhaust and filtration check, firmware and software updates, test engravings, and a written service report.
Do you ship parts across Canada?
Yes. We stock genuine replacement parts and consumables in our Canadian warehouses and ship them across Canada.
Need Help With Your Laser?
Call our technical team Monday to Friday, 8 a.m. to 5 p.m. Pacific, or open a ticket in the support portal any time.