Laser Delivery, Setup Support and Included Training

Your laser is ordered. Here is what to expect from delivery, setup support and included operator training.

Before delivery

Confirm the delivery arrangements with our team before the machine ships.

Power. Electrical requirements vary by model and wattage; confirm the supply and receptacle before ordering. Large-format Kern systems are different: they run on 230V, single or three phase, and some can be ordered for 415V or 480V three phase. Metal cutting on a Kern also needs an assist-gas supply. The spec sheet for your model lists the exact requirements. If you need new wiring, book the electrician before delivery.

Fume extraction. Every laser produces fumes. You need either a blower ducted outdoors or a filtration unit such as FiltraBox, which sits beside the laser and needs no outside vent. Decide which before delivery, and if you’re ducting outside, have the duct run ready.

Floor space and access. Measure door widths, hallways and any stairs against the crated size of the machine. Plan handling equipment and personnel from the machine/crate weights and manufacturer’s lifting instructions. Large-format systems may need a loading dock, a pallet jack or a forklift. Leave room around the machine for loading material and for service access.

A computer. Most lasers connect to a Windows PC over USB or Ethernet. A computer that stays with the laser saves interruptions. Install your design software (CorelDRAW, Illustrator or similar) ahead of time.

Network and internet. Put the laser and its computer on your network if you can, and make sure the computer has internet access. It makes software updates and remote support much easier.

Delivery

We arrange freight and give you the delivery details in advance. Most machines arrive crated on a pallet.

When it arrives, inspect the crate before you sign. If there is any visible damage, note it on the delivery receipt and call us right away. Don’t refuse or discard anything until we’ve talked.

Setup

Your setup will depend on the machine and where you are. What we provide:

• A site-prep checklist for power, venting and space, before delivery.
• Setup support by phone or video: unpacking, levelling, connecting exhaust, installing the driver and software, and running first test jobs.
• On-site support across Canada. Sign up at the support portal to get an alert when a technician is in your area.

Large-format and industrial systems are planned individually. We’ll go through power, air, rigging and floor space with you before the order ships.

Training

Training is included with every new laser. Your quote spells out the details. Bring your own materials and a real job if you can. A typical session covers:

• Machine controls and safety features
• Sending a job from your design software and setting up the print driver
• Focus, positioning and the camera
• Finding and saving settings for your materials
• Cleaning the lens and mirrors, and other routine care
• Running the fume extraction

You’ll also get the manufacturer’s manuals. Epilog, Kern and Tykma all publish good written and video material. Extra training sessions for new staff or advanced work can be booked separately.

After setup

Our service team is there for the life of the machine. Most software and settings questions are solved over the phone or a video call. For hardware problems we diagnose remotely first, then arrange parts or a service visit. Existing customers can open tickets through our support portal.

Questions before you order?

Contact us with your application and your space. We can answer site questions, arrange a demo at our Delta or Mississauga showroom (by appointment), and tell you exactly what your setup will involve.