You’ve made the decision, placed the order, and your new laser system is on its way. Now what? Here’s a clear picture of what the installation process looks like — from delivery day through your first production run.

Before the Machine Arrives

A few things to sort out in advance:

Power requirements. Most desktop CO₂ lasers run on standard 110V / 15A circuits. Larger systems (60W+) and fiber lasers typically require 220V / 20A. Your machine’s spec sheet will list exact requirements. If you need a dedicated circuit, have an electrician take care of it before delivery.

Ventilation. Every laser produces fumes — some more than others. You’ll need either an external exhaust (ducted to outside the building) or an air filtration unit. Our Filtrabox systems are designed specifically for laser environments and are available as part of your installation package. Don’t skip this — it’s both a health and a fire issue.

Floor space and access. Confirm the machine will fit through your doorways. Most desktop systems are manageable with two people; large-format industrial systems may require a loading dock or freight lift.

A dedicated computer. Your laser will connect to a PC (Windows) via USB or Ethernet. If possible, have a dedicated machine for laser operations — shared workstations can cause job interruptions.

Delivery Day

Our logistics team coordinates delivery with you in advance. For Delta and lower mainland deliveries, we typically deliver in our own vehicle. For other regions, equipment ships via freight carrier on a pallet.

On arrival, inspect the packaging before signing. If there’s any visible damage, note it on the freight bill and contact us immediately.

The Installation Itself

For most equipment purchases, installation is included. One of our factory-trained technicians will:

Unpack and position the machine in your workspace
Connect power, ventilation, and networking
Level and calibrate the system (critical for accurate focus and cut quality)
Install and configure the software on your workstation
Run test cuts to verify settings and output quality
Train your operator(s) — typically 2–4 hours on a desktop system, longer for production machines

We don’t just drop the machine and leave. The job isn’t done until you can run it confidently.

Training

Our standard installation includes hands-on training with your actual materials, if possible. We’d rather walk through your first real job than a generic demo. Topics covered:

Machine controls and safety features
Software workflow (file setup, job settings, speed/power tables)
Focus and material positioning
Lens and mirror cleaning
Fume extraction operation
Common issues and how to handle them

You’ll also receive manufacturer documentation. Epilog, Kern, and Tykma all have excellent written and video resources.

After Installation

Our support services continue after installation day. Remote support via phone or video call handles most questions. For hardware issues, we dispatch a technician. For software questions, many issues are resolved in minutes over the phone.

We also offer follow-up training sessions if you add operators or want to explore more advanced applications.

Questions Before You Order?

If you’re still in the research phase, contact our team with your application details. We can answer pre-purchase questions, arrange a demonstration at either our Delta or Mississauga showrooms, and give you an accurate picture of what your installation will look like.

What to Expect During Your Laser Installation