Laser Equipment Support & Service
When your laser needs attention, we're here. Factory-trained technicians. Remote and on-site support. Serving Canadian businesses since day one.
Synergy Products provides technical support and service for Epilog, Kern, and Tykma laser systems — whether you bought your machine from us or not. Remote troubleshooting resolves most issues faster than a service call.
Support Options
Phone & Remote Support
Call or email our technical team. For most common issues — software problems, material settings, alignment, firmware — remote diagnosis and resolution is faster than a service call.
Mon–Fri, 8:00 AM – 5:00 PM PST
Call 1-800-734-5894 →Support Portal
Log in to our customer portal to submit service tickets, track your service history, access documentation, and communicate with our technical team — any time.
Available 24/7
Open Portal →On-Site Service
When the machine needs hands-on attention, we dispatch. On-site service is available across the Lower Mainland (BC) and Greater Toronto Area (ON). Contact us for other locations.
Lower Mainland & GTA
Request a Visit →Depot Repair
For smaller machines and components, depot repair may be more cost-effective. Ship your machine or component to our Delta, BC facility. We'll diagnose, repair, and return it.
Delta, BC facility
Get a Quote →Systems We Support
Factory-trained and authorized to service all systems we carry — regardless of where you purchased them.
Epilog Laser Systems
Models Supported
- Fusion Pro series (24, 32, 48)
- Fusion Edge series
- Fusion Maker series
- Zing series
- Legacy systems (Helix, Mini, Fibermark)
Common Service Work
Laser tube replacement, lens and mirror cleaning/alignment, belt and bearing replacement, cooling system service, software and firmware support.
Kern Laser Systems
Models Supported
- Kern industrial CO₂ systems
- Kern fiber cutting systems
- All current bed sizes (4'×4' to 5'×10')
Common Service Work
Optical alignment and calibration, drive system maintenance, RF tube and CO₂ tube service, software and controller support.
Tykma Electrox
Models Supported
- Fiber laser marking workstations
- Desktop and floor-mounted systems
- All current Tykma models
Common Service Work
Galvo head calibration, field lens cleaning and replacement, fiber source inspection and service, software and controller support.
Keep Your Laser Running at Peak Performance
A laser system is a precision instrument. Regular preventive maintenance extends the life of your machine, prevents unexpected downtime, and keeps output quality consistent.
Most manufacturers recommend annual preventive maintenance. High-volume production environments may benefit from semi-annual visits. We'll advise based on your usage.
Preventive Maintenance Includes:
- Full optical path cleaning (lenses, mirrors, beam path)
- Alignment check and calibration
- Drive system inspection (belts, rails, bearings)
- Cooling system check (water-cooled systems)
- Exhaust and filtration check
- Firmware and software updates
- Test engravings to confirm output quality
- Written service report
Installation & Training
Every new machine purchased from Synergy Products includes professional installation and operator training.
🏗 Installation
- Delivery coordination and site preparation guidance
- Machine uncrating and placement
- Power and exhaust/ventilation connection
- Software installation on your workstation
- First test run and calibration
🎓 Operator Training
- Machine controls and safety procedures
- Software overview (CorelDRAW, Adobe Illustrator, or your preferred design software)
- Material settings — power, speed, frequency for common materials
- Hands-on engraving and cutting with your own materials
- Maintenance basics — daily, weekly, and monthly care
Training is conducted at your facility during installation. Follow-up training sessions are available for new staff — contact us to schedule.
Genuine Parts, Canadian Stock
We stock a range of genuine replacement parts and consumables for the machines we service. Most common parts ship from our Delta, BC warehouse — no cross-border delays or customs complications.
Order Parts & SuppliesFocus Lenses
All focal lengths for Epilog CO₂ systems
Beam Path Mirrors
For CO₂ laser systems
Filtrabox Filters
Replacement filter cartridges
Laser Tubes
Sealed CO₂ tubes for Epilog systems (order basis)
Belts & Bearings
Drive system components
Cermark
Metal marking spray for CO₂ laser marking on steel and aluminum
Common Questions
My laser isn't cutting all the way through — what should I check?
The most common causes are a dirty or misaligned lens, a failing laser tube, or incorrect speed/power settings for the material thickness. Start by cleaning the focus lens. If that doesn't resolve it, call us and we'll walk you through a diagnosis.
How long is the warranty on Epilog laser systems?
New Epilog systems include a two-year warranty on parts and labour. Warranty terms on used/pre-owned equipment vary — contact us for details on specific machines.
Can you service a laser I didn't buy from you?
Yes. We service Epilog, Kern, and Tykma systems regardless of where they were purchased. Contact us with your machine model and a description of the issue.
Do you service older/discontinued laser models?
In most cases, yes. Parts availability may be limited for very old systems, but we'll let you know before committing to a repair if parts are unavailable or excessively expensive.
How quickly can I get a service technician on-site?
For the Lower Mainland and Greater Toronto Area, we typically schedule within 1–2 weeks for non-emergency service. Emergency visits for critical production situations are accommodated when possible — call us directly.
Do you offer remote support for software and settings questions?
Yes. Most software, settings, and workflow questions can be resolved by phone or video call without a service visit. This is usually the fastest and most cost-effective option.
Need Help With Your Laser?
Call our technical team during business hours, or submit a ticket through the support portal any time.